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Would like to put auto ship on hold till I finish what I have
I would like to put my coffee shipments on hold for awhile but there doesn't seem to be a way to do that. I have a backlog of coffee right now as I am unable to drink as much coffee as I used to due to medication.
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Inappropriate?Thank you for contacting us here at Boca Java.
Unfortunately, we are unable to place an indefinite “hold” on your account. However, we can now delay your next shipment up to 12 weeks from the prior shipment, which would be May 6th, 2010. Please be mindful that you can also change your frequency from every 8 weeks up to every 12 weeks. Please advise if you’d like this change to be made to your account. If additional time is needed, you will have to call us to cancel your membership as we may not cancel via e-mail or chat.
You may cancel your club membership online at anytime by logging on to your account at www.bocajava.com. There will be a link that says "Cancel My Membership" in the Your Profile section of your account.
If you will need additional assistance regarding this matter or assist with anything else, please feel free to contact our Customer Care Team at 1-888-262-2528, Monday - Friday from 8:30 AM and 5:30 PM EST and we will glad assist you as best as possible!
Please remember that you cannot cancel via email. Thank you for allowing us to serve you.
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This answers the question
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No, sorry, this is information I can get from the site, then go round and round with the "why do you want to cancel?" pages. One big hassle. I might as well just call and tell the CS rep that the answers to those questions is 'NunYa". -
Inappropriate?I have the same problem with them. I am trying very hard to suspend my shipments, with no results. If someone out there knows how to do this, please let me know via email at: ClassyLadyEnterprises@gmail.com. Thanks so much. I really don't want to cancel, but looks like I will have to do just that.
I’m not kidding!! This makes me feel sick. I trusted these folks for so long!
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Inappropriate?I live in a 5th wheel travel trailer and move about on whims. I am single and do not need this much coffee. If the shipments could come every six months or the account be suspended for a time, that would be great - as it stands, I am still using coffee I got from you in 2006 (it is still fresh and good, by the way). I would rather just be on "stand-by" and tell you when I need another shipment than have the automatic shipments sent so often.
I don't want to have to cancel my membership, but will if I can't get the shipments spread out farther.
This reply was created from a merged topic originally titled
"Stand-by" status would be great, then I wouldn't get overstocked with coffee or tea..
I’m sad
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