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Why advertised discount on ALL Teaa cannot be received if I just want to modify my scheduled delivery.
I just spoke to customer service representative on the phone regarding the issue with ordering tea added to my regular coffee delivery. You advertise on the web site that ALL TEAS are 25% off but when it comes to ordering - I am not qualified. I was told that the only way to get a discount - to place a separate order. So much for convenience! You want me to save $2 and then pay $7 for shipment! Thanks a lot. Besides, there are no restrictions advertised on the web site. It is just strange that you guys pushing customers away to another web sites to purchase products rather then keep them ordering from you.
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Inappropriate?Dear Alex,
Thank you for contacting Boca Java—we appreciate your feedback. I would like to apologize for any frustrations you may have experienced with our company. Please be advised that the 25% off offer for all teas is only available for a limited time and we cannot guarantee that this offer will be available at the time of your next shipment; therefore, we advise all customers to place their orders while this offer is listed on our site. If you have any further questions or concerns, please feel free to contact customer service at 888.262.2528 Monday-Friday 8:30am-5:30pm ET.
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